Know Your Customer (KYC) Policy

Effective Date: 29.05.2025

Introduction

At Spartans, we are committed to maintaining the highest standards of security, compliance, and player protection. Our Know Your Customer (KYC) policy is designed to verify the identity of our players, prevent fraudulent activities, and ensure compliance with international anti-money laundering (AML) regulations. This policy outlines the procedures and requirements for identity verification on our platform.

What is KYC?

Know Your Customer (KYC) is a regulatory requirement that enables Spartans to verify the identity of our players. This process helps us:

Prevent fraud and identity theft
Comply with anti-money laundering (AML) regulations
Protect minors from accessing gambling services
Ensure the security of player funds and personal information
Maintain the integrity of our gaming platform

When KYC Verification is Required

KYC verification may be triggered in the following circumstances:

Account Registration: Basic information verification during the signup process
First Withdrawal Request: Identity verification before processing any withdrawal
Deposit Thresholds: When cumulative deposits exceed certain limits
Withdrawal Limits: For withdrawals above specified amounts
Suspicious Activity: When our security systems detect unusual account behavior
Random Security Checks: Periodic reviews to maintain account security
Payment Method Changes: When adding new payment methods to your account
Compliance Reviews: As part of our ongoing regulatory obligations

KYC Verification

Basic Information

Full legal name (as it appears on official documents)
Date of birth
Residential address
Phone number
Email verification

Identity Verification

Upload a clear, color photograph of a valid government-issued photo ID:

Passport (photo and information pages)
National ID Card (both sides)
Driver's License (both sides)
Residence Permit (if applicable)

Address Verification

Provide proof of address issued within the last 90 days:

Utility Bill (electricity, gas, water, internet)
Bank Statement
Government Letter
Council Tax Statement
Rental Agreement (if recent)

Enhanced Due Diligence (Source of Funds)

For high-value transactions, additional documentation may be required:

Payslips (recent employment income)
Bank Statements (showing source of funds)
Tax Returns
Business Registration Documents
Investment Statements
Proof of Sale (property, assets)
Inheritance Documentation

Document Requirements

All submitted documents must meet the following criteria:

Document Quality Standards:

High resolution and clearly visible
All four corners of the document visible
No blurred, cropped, or edited images
Original color documents (no black and white copies)
Valid and unexpired documents
Information must be legible and match account details exactly

Accepted File Formats:

Images: JPG, JPEG,
Documents: PDF (original bank statements preferred)
Maximum file size: 5MB

Verification Process Timeline

Document Submission: Instant upload via secure portal
Initial Review: 24-48 hours for standard verification
Additional Information Requests: 24-72 hours if more documents needed
Final Approval: Confirmation sent via email and account notification
Enhanced Due Diligence: 3-5 business days for complex cases

Privacy and Data Protection

Spartans is committed to protecting your personal information:

Secure Encryption: All documents transmitted using SSL encryption
Data Storage: Information stored in compliance with GDPR regulations
Limited Access: Only authorized compliance staff can access your documents
Data Retention: Documents retained as required by regulatory obligations
Third-Party Verification: We may use trusted third-party services for identity verification
No Data Sale: Your information is never sold or shared for marketing purposes

Account Limitations Without KYC

Until verification is complete, the following restrictions may apply:

Deposit Limits: Reduced maximum deposit amounts
Withdrawal Restrictions: No withdrawals permitted until Level 2 completion
Bonus Restrictions: Limited access to promotional offers
Game Limitations: Restricted access to certain games or features
VIP Program: No access to VIP tiers and rewards

Verification Tips for Success

1 - Prepare in Advance:

Gather all required documents before starting
Ensure your account information matches your ID exactly
Use good lighting when photographing documents
Keep documents within expiry dates

2 - Avoid Common Issues:

Don't provide false or misleading information
Ensure document photos show all corners and details
Verify your address matches across all documents
Don't create multiple accounts

3 - Resubmission Guidelines:

If documents are rejected, carefully review feedback provided
Address specific issues mentioned in rejection notice
Resubmit corrected documents promptly
Contact support if you need assistance

Compliance and Regulatory Standards

Spartans operates under strict regulatory oversight and complies with:

Anjouan Gaming License requirements

Support and Assistance

Our compliance team is available to assist with verification queries:

Live Chat Support: Available 24/7 for immediate assistance
Email Support: compliance@spartans.com
Document Upload Portal: Secure upload via your account dashboard

Policy Updates and Changes

This KYC policy may be updated to reflect:

Changes in regulatory requirements
Enhanced security measures
Improved verification processes
Industry best practices

Players will be notified of significant policy changes via email and account notifications.

By creating an account with Spartans, you acknowledge that you have read, understood, and agree to comply with this KYC policy. Failure to provide required documentation may result in account limitations or closure in accordance with our Terms of Service.